Front of House Host – Carol Festival

May 28

Position Summary

The Front of House Host plays an important role in creating a warm, welcoming, and organized experience for all guests, performers, and volunteers attending the Carol Festival. This role serves as a friendly point of contact, providing directions, answering questions, and helping ensure the event runs smoothly.

Key Responsibilities

Welcome guests with a friendly and professional attitude upon arrival.
Prepare programs for guests
Hand out event programs to attendees.
Direct choir groups to their assigned practice rooms.
Provide clear directions to washrooms and other event facilities.
Guide guests to the Christmas Market
Answer general questions about the event schedule and venue.
Assist with crowd flow and help maintain an orderly entrance and lobby area.
Communicate with event staff and volunteers to support smooth event operations.

Skills and Qualifications

Friendly, approachable, and customer-service oriented.
Strong communication and interpersonal skills.
Ability to provide clear directions and information.
Comfortable interacting with large groups of people.
Reliable, punctual, and able to remain calm in a busy environment.
Able to stand and walk for extended periods during the event.

Working Conditions

Primarily stationed at the venue entrance, lobby, and other designated guest service areas.
May require standing for long periods and moving throughout the venue.
Evening and weekend availability may be required, depending on the festival schedule.

Success in This Role

A successful Front of House Host helps create a positive first impression of the Carol Festival by ensuring guests and performers feel welcomed, informed, and supported throughout their visit.